Originally Posted by
username
I booked a MileagePlus award reservation on Asiana a few weeks ago (post-merger). It ticketed fine and everything. Today, when I looked, it disappeared from my list. I could not retrieve it by the locator either.
I called UA. The agent initially said everything looked fine. Then she said wait a minute, something is wrong. I have been on the phone for over an hour now for them to fix the problem. She said something came back from OZ that confused SHARES. I know OZ's system is bad so not sure whose problem it is.
I have another reservation and it still looks fine.
So, keep an eye on your award reservations that have OZ.
This just happened to me. My confirmed award flight - getting me home - from ICN to SFO disappeared. UA rep thought it was there but then found a problem. I am now booked on the UA flight. Not happy I had to find this myself while traveling overseas. I shall be looking to book on another carrier. (this and several other issues have caused me to lose confidence in UA as a company that I can trust with my travel arrangement.)