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Old May 6, 2012 | 3:27 am
  #34  
Error 601
All eyes on you!
15 Years on Site
 
Join Date: Jan 2007
Programs: No single airline or hotel chain is of much use to me anymore.
Posts: 3,790
Originally Posted by bocastephen
I'm just wondering what is going through the minds of ATT and TMO management as they see so many people leaving for ST (confirmed by both the ST rep I spoke with and the ATT rep who tried to talk me out of leaving).
It is an evolving business model, they see themselves as offloading distribution, customer service, billing overhead and credit risk carried by low ARPU customers to third parties.

It has been done well, it has been done poorly.
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