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Old May 5, 2012 | 10:20 am
  #33  
ontheway
15 Years on Site
 
Join Date: May 2008
Location: NY
Programs: AA Gold; SPG: Gold:
Posts: 473
I did click "and participating airlines" and HA still did not show up. Thought it might be my browser so used a different one to no avail. At 3:30 this morning I was able to get a return (after calling every hour on the hour) and here is what happend: I realize some of you will say SO WHAT, but anyway:
When I originally called and after changing dates was able to get the one way NY/HNL, I used my name since the miles are in my name and my granddaughter is only ten at the moment. So now, I feel good, I will book the return, let her fly the award ticket, purchase a ticket for me, and we will be set.
No dice. They tell me that since I put my name on the original hold, I would have to cancel the trip going, probably losing it, because of the name change. Thus in order to keep the hold I have to use the award and purchase the ticket for her, letting her get all the miles.
Frustrated, but considering doing it anyway, I say okay, how much is the purchased ticket....she figures it out and it is close to a thousand dollars. I took a couple of hours with the free seat on hold and thought about it.
On reconsideration, I cancelled the held flights, and decided to take her when camp is over at the end of august instead, when hopefully I can get two free tickets.
Now here is my new question:
If AA charges peak times, and HA doesn't, do I have to use the amoung AA charges or what HA charges????? If I've made you all crazy, I'm sorry. It's no sleep from talking on phones with AA.
ontheway is offline