Originally Posted by
andrewwm
However, SHARES and native Apollo are nearly identical from a system functionality and ease of command line use perspective. Do you have some functions in mind in which native Apollo does something that SHARES cannot?
Kind of a pointless comparison as GAs/CSRs don't use native Apollo.
Fact - their tools were downgraded, and even accounting for the learning curve, it's not as user friendly & robust. Maybe when FastSHARES is rolled out this won't be an issue, but this team decided to integrate without it.
Plus, maybe it's business rules and not system, but those are inferior too (batch processing of tickets/upgrades).