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Thread: Which single thing most affects your enjoyment of a premium experience?
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Old May 5, 2012 | 3:41 am
  #20  
matthandy
 
Join Date: Jul 2008
Location: Kent, UK
Programs: BA Gold, SPG Platinum, Marriott Platinum, Hilton Diamond
Posts: 3,809
Without a doubt, surly/rude/disinterested crew. They are guranteed to pop my 'I'm travelling up the front' bubble.
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