Flight/Origin-Destination: YVR-HKG
Date: May 3
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Y (at YOW)
Did you use priority security (if eligible) and if so, was it quick and efficient? Y (at YOW)
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Y (food was only ok)
Was priority boarding offered (if applicable to your status) and efficient? N (see below)
If there was a delay, did the gate agent provide timely updates? Y & N

Onboard - J cabin:
Were the crew professional & well groomed? Yes, except for the lady in charge who looked horrendous
If there was a delay, were you provided with timely updates? (see below)
Was the IFE activated on the ground? N (see below)
Was a pre-departure beverage offered on the ground? Y
Did crew offer to hang your jacket? Y
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Y (in the air)
Did crew offer a hot towel prior to the meal service? Y
Approximately how long after take off did it take for the first meal service to be completed? At least an hour, maybe a bit more
How was the quality of all the meals? Very good
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Y

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Y (once they started arriving - there was a delay due to lightning for the ground crew)

Overall experience/any other comments:

With regards to my "see below" comments above, this will explain everything. Arrived in YVR from YOW only to see that the 13:50 flight had been delayed to 14:50. Then, delayed again until 15:50, then revised down to 15:35 at 15:00. Apparently, the 777 arrived with a malfunctioning IFE and they had to replace something, which caused the delay.

When they finally managed to start boarding the plan, which was at around 16:00, they boarded the back of the plane in sections. Those in J were asked to wait as they were still fixing our IFE. When everyone else was done boarding, they let us board too, only to find out that the IFE was not operational. The crew ended up having to do the security instructions the "old fashion way". They rebooted the system 4-5 times during the flight and it never worked. We ended up getting the blue "we're sorry" card. There was a guy near me who was pretty missed having missed his connection at HKG because they delayed the plane to fix the IFE when in fact they never got it fixed - essentially a few hours of wasted time for absolutely no reason. Let's hope the IFE on the 777 on the flight back next Thurdsday will work this time.