Originally Posted by
Andre
1) I was given incorrect info re: luggage interlining policy by a 5* phone agent, and by our agent on the ground.
2) Our 5* agent did not seek us out when we deboarded the plane, we had to find her. All she needed to do was get off the bus holding a small sign...
Wow, these two things alone are significant failures, although the first item doesn't surprise me considering my own experience with 5* phone reps.