Anyway, it's just more helpful to discuss these topics with actual data and rational reporting than unnecessary alarmism combined with very vague assumptions.
I agree but unless you can convince Chase to give you the data, you aren't going to have more facts than what's out there.
Isn't it the same situation with every merchant out there? You read the reviews with an understanding that mistakes happen, that every customer cannot be satisfied and that some people are just unreasonable. With those caveats, a couple of negative reviews in the sea of positive experience aren't a problem. At the same time, when quite a few negative reviews pop up, which all report essentially the same problem over a relatively short period of time, that's a concern and a serious one at that. I don't think that this situation is any different but you certainly have every right to disagree and I respect that.