Originally Posted by
bafan
Just as long as its not at the expense of the other passengers.
I would have thought staff would be better encouraged to enhance the experience of all passengers not just those few in possession of golden tickets.....
Always struggle with why people seem to be surprised by this. In every business some customers are more important than others, it normally relates to spend, growth potential or strategic importance.
It's pretty much the premise of BAEC.....
