Originally Posted by
Swanhunter
The point is that as well as rewarding staff it also engages some of BA's highest spenders (GGL)/most influential pax (Prem) in the journey of improving BA's in flight offering. Clever. @:-)
Just as long as its not at the expense of the other passengers.
I would have thought staff would be better encouraged to enhance the experience of all passengers not just those few in possession of golden tickets.....