Originally Posted by
njcommodore
Can't speak to the rest of the issues you had, but if an agent ever refuses to clear your waitlisted instrument hang up and try again. If the second one doesn't clear you ask to be taken off the waitlist and process it yourself online.
If it's an instrument, they'll clear it manually. But CPUs are not instruments and they won't clear them manually. CPUs are handled by "the system" and the agents have been told not to interfere.