Originally Posted by
Stumblefoot
Like you, I feel for those poor CSRs who will be forced to field those calls. It certainly isn't going to be Bedford or Siegel.
Nor Daniel Shurz (@wandererurban), VP of Strategy and Planning, who is always anxious, via twitter, to resolve people's little issues with Frontier. How is he going to fix the upcoming problems with which he is closely associated?
I can't wait to see the same F9 canned verbage appear on social media, to the effect:
A detailed analysis of all Frontier flights has proven that we have been sustaining significant losses on many of our MCI (MKE) flights. Kansas City (Milwaukee) will remain a focus city for us.
Well, maybe the last part of the message will now be changed...
WTMJ Radio in Milwaukee commented that a WTMJ TV producer called F9 to check on a MKE-OMA flight already booked for June. The airline confirmed its discontinuation and offered a full refund. The flights that are ending June 1 are still available for purchase on the website. Their only resolution was a full refund; alternative routing not available. When the CSR was asked why discontinued routes were still available online for booking flights after the date of discontinuation, the CSR replied that he/she was not aware of that, along with a thank you, for letting him/her know.
More job cuts at MKE, as well. From JSOnline:
Frontier Airlines will cut 11 flights out of Milwaukee and furlough about 125 employees, effective June 1, a spokeswoman for the airline confirmed Monday.
The move will bring to about 36 the number of employees the airline will have at Milwaukee's Mitchell International Airport, said Lindsey Carpenter, a Frontier spokeswoman.
Press release from Milwaukee County Exec Chris Abele:
While we’re disappointed Frontier Airlines is reducing flights in Milwaukee, we are please they will still offer service at Milwaukee County’s General Mitchell International Airport (MKE).
Huh?