Originally Posted by
dankyone
in general the customer support from AMEX is quite good--even though they may not be familiar with SPG, the reps seem to do what it takes to keep you happy.
You're right. I've gained the general impression (just from reading about other people's situations here) that there is a difference (internal to AmEx) between points given to placate a complaint (which you get when you call and deal with the person who answers immediately), and points deposited because you deserved them in the first place (which you get when your program-specific issue is processed over a day or two).