Originally Posted by
DCFlyer0306
I had this same problem with the W Seoul, so do not think it is limited to the Aloft brand
Last time it happened to me, it was a Westin.
Originally Posted by
dankyone
Does anyone have a "best practice" for claiming these missed points from AMEX?
The second AmEx point applies to all spending (including tips and taxes) so it's relatively easy to track. Here is what I used to do:
The AmEx site lets you “tag” transactions. If you tag all your SPG spending, you can filter by tag to check how much you spent at SPG in each billing period. This should match your “SPG AX - STARWOOD SPEND CNSMR” Starwood transaction for that month to the nearest dollar.
(I think I once had a transaction move from one month to the next, but it doesn't hurt to do this only a few times a year.)
If it doesn't match, find out which hotel is missing, and use the AmEx Secure Message Center to let AmEx know you're missing your second Starpoint for a Starwood hotel. (AmEx doesn't make the secure message center easy to find. Log in on americanexpress.com, click the small “Contact Us” button at the top on the right, and click “E-mail Us a secure message”.) You can route the message to someone who understands SPG by choosing “Other Rewards Programs” and “Starwood Starpoints” as the sub-topic. (People who answer the phone might not be familiar with SPG.)
Then (at least in my experience) you get a message back and your Starpoints deposited.