FlyerTalk Forums - View Single Post - Long queues at T5 border control

Apr 30, 2012 | 12:05 pm

#422

Sixth Freedom

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Join Date: May 2007

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Posts: 12,083

Quote:

Originally Posted by T8191

Identify periods of peak traffic, and staff the desks accordingly?
Can be done, but the competitive tender process for the Consultants will take six months and when the project is completed in a year from now the results will be forgotten and the data out of date
Look out of a window or whatever and see queues stretching into the distance - and do something about it?
Can be done, but the permission from BAA will take five months to get, the competitive tender for the contractor will take another six months and the construction itself will take another month - project to be complete a year from now
Ensure e-passport gates and IRIS are working?
Not enough staff to manage this and those that there are are not adequately trained. Recruitment and training will take a year
Manage correctly and efficiently any queues that develop?
Can be done, but the competitive tender process for the Consultants will take six months and when the project is completed in a year from now the results will be misunderstood and the data out of date
Communicate efficiently and effectively?
Can be done, but the competitive tender process for the Consultants will take six months and when the project is completed in a year from now the results will be forgotten and the data out of date

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