Originally Posted by
dankyone
I have started to audit this a little bit as well. I was not given the extra point for a stay at the Westin Puerto Vallarta, which the Amex rep told me was not an SPG property!?! She wound up giving me 1500 points "for my inconvenience" which have not posted yet.
Does anyone have a "best practice" for claiming these missed points from AMEX?
They may not post till your next bill. Amex will give up to 5-6k in promise points per account per year for mistakes.
I once was given a 800 number to contact SPG by an Amex CSR that turned out to be a sex hotline (by mistake). I'll let you guess how many points they gave me... they even sent me a gift in the mail as well! They are always great to not only fix problems, but they go out of their way to compensate you for your troubles.