Originally Posted by
Roger
Needless to say you need to add a reference.
My wife just cancelled BA flights far less than 15 days before departure and the confirmation promised that all miles would be refunded.
Usually, when asking for reference, checking the T&C of the program will give information on what to expect.
T&C on BA's website.
15.4. Unless specified otherwise if you cancel a Non-Flight Reward booking we will charge you a per product fee as specified on ba.com in addition to the fees set out below:
Period before your departure date Percentage of refund
15 or more days 100% refund
14 to 8 days 75% refund
7 to 4 days 50% refund
Up to 3 days 0% refund
Apparently, the poster above mixed cancellation penalties for non-flight reward and flight reward.