Flight/Origin-Destination: AC90 YYZ-GRU
Date: 24-4-2012
Cabin: Y
Status: AC E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? in YOW yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes- all in order met expectations.
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? No delay.

Onboard - Y cabin: Was on exec standby. No luck. Flight was almost sold out.
Were the crew professional & well groomed? Yes, even more so since I brought them chocolate. Three crew members came to thank me at my seat during the flight.
If there was a delay, were you provided with timely updates? No noticeable delay after boarding.
Was the IFE activated on the ground? Yes
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? Approx. 45 minutes
How was the quality of the meal/Onboard cafe? Edible, but nothing beyond that.
Did the cabin crew offer water regularly throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments
Wish there was a way to sleep reasonably well in Y !