site >
http://econsultancy.com/us/blog/8676...ls-18m-website
$18mm new site loads slowly (regardless of speed) and removed ratecards and other information
Originally Posted by
jordyn
Hilariously, this site suggests that the motivation for the new site is to encourage people to book online. I've nearly stopped using it to even check rates online since it's so useless; the lack of rate cards and other information significantly detracts from the online booking experience.
(Also, why would anyone book online versus through a FSPP/Virtuoso agent? They need to make the online channel attractive in terms of pricing/benefits if they expect to drive people to use it. At the moment, our friendly neighborhood agents provide better information and lower effective prices than the website does.)
Originally Posted by
Kagehitokiri
also, not all properties have quick reference guides, which are only source for some info incl room counts
$18mm would have paid for soft upgrades at the most outdated US properties
and while some st regis and park hyatt are loading more suites including top suites online (st regis also ratecards) FS has at least removed rates if not online availability as well