Aloft Harlem SPG Amex bonus points not posting
I'm having the same issue with the Aloft Harlem in NYC
American Express did not recognize my stay at the Aloft Harlem this month as an SPG-eligible stay. And they did not award me bonus points.
When I called to ask, they told me (via an Amex manager on duty) that this property (didn't specify whether it was all of Aloft or just the Aloft Harlem) did not participate in the SPG program.
When I pointed out that indeed Aloft and the Aloft Harlem does participate, and I had received my SPG points for the stay directly from Starwood, they said they would credit me the appropriate SPG points from Amex.
However, I don't want to go through this every month with my stays at Aloft and told Amex so. They said they'll start an "investigation."
We'll see.