I'm glad they had a positive experience. I hope we all have positive experiences, all the time.

It may be interesting to hear from others what specifically makes a positive experience. My list is:

1) Short to no wait.
2) No BS from the document checker, e.g. "name game"
3) WTMD without disrobing
4) No touching
5) No confiscation of property (excepting explosives and incendiaries -- I didn't include weapons because the list of weapons is arbirtary; anything can be used as a weapon)
6) No recording of information sufficient for identity theft
7) No theft
8) No BDO discussions
9) No waste of taxpayer money on things that don't work -- like NoS
10) No theater

As you may surmise, I never have a positive experience.

But the list of what constitutes a positive experience may vary by person. Feel free to add your own.