So, United has a PSS system they chose because it would better help them monetize their offerings. Except that it can't carry over people on the waitlist at T-24, which prompts several phone calls by people on the wait list on hundreds of flights every day asking ...?

I sure hope they are making more money off the "upside" of Shares than they are losing it by paying OT to call center reps dealing with the increased call volume.