Originally Posted by
anabolism
Excellent points (but what is an "elite pack?").
I happened to read something along these exact lines:
Dear alliances, please don’t mislead your customers!, an interesting article and one that makes many of your points regarding the importance of a consistent experience and a seamless one. Although, I don't understand how AA couldn't book him a seat, or why IB couldn't upgrade him if they wanted to, and other details.
Is the elite pack question a serious question? I only mean the upgrading of an account to the next tier and the sending of elite card and whatever.
Interestingly, elite cards wouldn't matter if the system was stitched up properly, but I have often had to show mine to get into BA lounges because my status doesn't show anywhere.
On a similar topic, I am currently having a miserable experiences getting miles credit to LA for an AA flight operated by BA. Why such a problem and up to 90 days to make it happen? What sort of alliance is that?
Interesting article thanks for posting, I have never had a problem selecting the nice seats on LA, AA, BA or IB. Notwithstanding, my status was in the reservation but failed to materialise on my boarding pass hence the lounge entry denial.
Are we agreed then? Things don't tie up that ought to?