Originally Posted by
Muscateer
Just to piggy-back on the existing conversation on the HR in SF...
I'm a Diamond member and I was hoping to book two rooms (5 of us in total) for a stay this summer. I was hoping to upgrade to suites for both the rooms - by using a suite upgrade cert for my room, and GP Points for the other.
In my experience (admittedly in the Middle East and not in the US) taking a suite upgrade still gave you access to the Regency / Grand Club at which we were staying. However, after a phone call to the front desk at the HR in SF, I was told categorically that only Club rooms had access to the Regency Club, and guests in suites did not.
Anyone have any experience of this at the HR in SF?
Will we still have access to the Regency Club if we upgrade to suites, or am I better off just upgrading to Club Rooms (saving me a few points and a suite
upgrade cert!)
Thanks!
A Warm Welcome to Flyertalk! ^
It's been a few years since I stayed at this hotel(HR SF) but I have never been back.There was some petty business behavior at checkout that led me to that decision.
Perhaps things have gotten better?
In the past when I booked this property I paid for a revenue suite and was underwhelmed
I'll assume folks who use their Diamond upgrades have a similar take
If I was in your shoes I might consider staying instead
at the Grand Hyatt San Francisco where I personally have found a better Regency Club historically and since the renovation nicer rooms
I toured it briefly when I suggested more recently to some corporate folks from IBM doing business in town to stay there
We all had a more favorable impression of the hotel as we have all stayed
there in the past prior to the improvements
Good luck in your choice hope it goes well
Cheers