Originally Posted by tom911

They do tend to shine in certain areas, and customer service in phone and in person are historically very good. I was up at the Sacramento Airport two days ago, applying a bump voucher to a ticket, and the agent thanked me a number of times, with a smile, for volunteering to give my seat up, even though that happened months ago at SFO. Just unexpected and made my day. Between parking, walking in, and getting back to my car, all of 12 mins. Sad to say the agents at this airport are destined to be outsourced.