Originally Posted by
canolakid
If you want the refund back on your card, you must call in; if you are okay carrying the credit (which in my mind defeats the purpose of refundability) then you can cancel online. And put a note to yourself to 'spend' your credit within the year.
I had refund at least 5 Latitude booking within the last 12 months, all online and got the refund without calling anyone. After you click Cancel, it give you option if you want to refund or keep it as a credit for 1 year.