Originally Posted by
Need
Well I know that if a hotel has premium rooms available, Diamond cannot force a standard reward room anymore. I have first hand experience last year with Conrad HK. But now when I look at Hilton website it clearly did not mention anything about about it:
Do they just forget to change their website wordings? Or did they have a change of heart?
You need to put on your slimy business hat to see thru the wording. The guarantee is applicable when the hotel is sold out. If there are premium rooms available, then it is not sold out, regardless of whether the room type you'd actually be able to force (standard) is sold out.