Originally Posted by
exerda
GS and 1K members have been experiencing response times of 3 weeks or more. I've got one in which is over a month with no response now myself.
I finally got a response at approximately 5 weeks.
I'm about to try another query on a compensation letter handed out to all pax on a flight from 2 weeks ago instructing we use the appreciation site, but for which no one apparently keyed the flight (as the appreciation site pulls up the "you should have received a serial #..." page, and I've gotten no response filling in the details without one). I figure I'll scan the letter and send it along, too.