Originally Posted by AmericanMontrealer

Back in early January I flew from Singapore to Miami round-trip on Continental via Hong Kong and Newark. I received MM credit for all flights except the last segment from Newark to Singapore. After about a month having passed, I requested credit via the web function. I received a e-mail telling me that my request could not be processed and to send my original boarding passes and a copy of my electronic ticket receipt to MM in Verl, Germany. I did so.

After another six weeks, I made another request via the web, as I figured it might work. The response in my account (with no personal contact from MM) was that the flight had been credited.

So, I filed a request with MM via e-mail and receive a file number. No response as to the substance of my query. After another four weeks pass, I decided to send a letter to MM in Santa Clarita (since the address of my account is in Canada -- I am in Singapore on a one-year temporary assignment). I send a cover letter explaining the lack of miles, and my three previous requests for mileage credit. I also note that if the miles had indeed been previously credited, to please check whose account they were credited to because it certainly wasn't mine and I use my MM exclusively for Star Alliance travel.

To date, now April 25, and I haven't received a word from MM, nor credit for 19,000+ miles for a business class segment from Newark to Singapore, despite repeated requests.

Any idea on what it will take to get the miles credited to my account?