Originally Posted by
pixmotion
Humm, no offense to you. But I am thinking it is a serious lack of ownership or accountability. Just imagine if the was your company; meaning you were the CEO or board. You have customers, that liked you, now hate you, and tell everyone that, and your employees "just do not like their job" and tell the customers "sorry, its not me, its this crap company I work for".
So, the question, what do you do?
You start by realizing the laa-dee-dah rhetoric that you've been using for the past 20 years is not going to cut it anymore and start communicating more frankly and apologizing for screwups, and come up with a plan to fix them.
It's not the fix, but as I said, it's a step in the right direction.