I was not as fortunate with my call. CS said I did not have an offer for waiver on my account. It's surprising to me since I spent probably $50K on this card easily. Perhaps they think I can afford another measly $59? They offered to downgrade my card, so I shot back and said why would I do that if the $59 charge stands, which they just stammered 'yea'. Going back to using my SPG card, at least I get recognized for spending on that.