Originally Posted by
Homer15
Are you saying the call center told you explicitly you could add the return later without cancelling and rebooking? My experience wasn't that long ago, but maybe the details were slightly different in a way that mattered (I might have had two existing reservations to consolidate in addition to a new flight to "add").
I do not know how the process works, do they cancel and rebook or do they simply add the new sectors to the original booking ?
Note that this does incur the charges related to changes and off line booking fees. (a small price to pay considering the prize)
On the 1st call I made it clear that it was my intention to use the 2-4-1 and wanted returns in F to SYD. As the return was not available on the system until around 3 weeks time the sectors that were available were booked there and then. I was then advised to call back on date X when the returns would show on the system.
On the second call I said that I was phoning to add the return sectors, this was completed without any fuss and as if this was the norm.