Originally Posted by
pdx1M
I certainly applaud the email and agree with channa that the (slowly) changing tone of their communications may be a positive sign...
...Flyers can decide how they want to react to the policy if they know it, but this mail continues to ignore this question - which then suggests what the policy answer probably is. At least be honest about it though.
Yes, it
may be a positive sign. It also may be nothing more than a p.r. exercise to respond to a barrage of fiercely negative customer feedback, or the simple realization that everything is currently spinning out of control.
Unless and until UA addresses your second point above, I'm inclined to consider such efforts as desperate damage-control. Full disclosure: As a 1K "Million Miler" cynical is now my middle name in regard to UA.
Oh, and I didn't receive the e-mail either - symbolic? - but Mrs. Fredd forwarded hers to me.