Originally Posted by
gene2632
Maybe that email just went to PMUA folks or the highest up of the elite levels....I did not get it but I am just a 20+ year Elite with CO who has fallen to the lowly level of silver now...Some of my email complaints have been answered, not very well but answered. One even included a $100 e-cert and another included 3000 MP miles, that have still not posted to my account after 10 days. Anyone want that e-cert? I have having a very hard time clicking the buy now button on the UA web site for my up coming trips, even with the e-cert and some travel bank money to use....
The GMs at my house got it, too.
Originally Posted by
TWA Fan 1
Those of us who were long-time PMCO pax (and not Blue COolAid drinkers) can tell you that there lack of transparency is precisely the way it's supposed to work, and the way it worked at CO for years.
If the program becomes too transparent, then the impediments to upgrades and other benefits will be too obvious and that would cost them a lot of business.
You need the opacity for the "bait" part of the "bait and switch" operation that is "unlimited" upgrades.
Last edited by iluv2fly; Apr 25, 2012 at 3:15 pm
Reason: merge