[QUOTE=channa;18457917]
In addition, I don't see why everyone is so down on the communication. Instead of tearing it apart, I think we should be appreciative that they're at least communicating something to us. They may not be addressing everything, but at least they're admitting something is wrong.
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Imagine that at work a vendor came to you and said "we are screwing up, we promise to fix stuff" with no commitments on time, success criteria etc. Would you consider that acceptable? I wouldn't...
These sort of promises are no different than a politicians campaign promises...