Originally Posted by
45128
Neither UA nor the USA are the navel of the planet. There is an entire world out there many Americans never consider.
You mean, like Idaho or Nebraska?
Originally Posted by
45128
In those far-off says, the TIM [Travel Information Manual]was next to the Holy Bible in importance. Is it not reasonable to expect (or even to suspect) that similar information is readily available on check-in agents' desk terminals?
They do have this kind of information; even KVS has it. Some issues though:
- Some TAs are subcontracted and training on this particular issue doesn't seem to be a priority. (I've encountered all sorts of stupid questions/remarks regarding visas.)
- Some TAs know little to no geography. I think the worst is in the US, where they some
may have heard of Canada or France, but ask them to name a country beyond that and they are clueless. Airlines want cheap resources... and they get what they pay for.