Originally Posted by
45128
Don't airlines offer their check-in staff the most elementary of training any more?
While I was a student in the early 70s I worked part time as a check-in agent. Before I was even permitted to look at a single passenger I underwent two solid weeks of training including a basic knowledge of passports and visas.
In those far-off says, the TIM [Travel Information Manual]was next to the Holy Bible in importance. Is it not reasonable to expect (or even to suspect) that similar information is readily available on check-in agents' desk terminals?
I'm sure that they do offer training to their check-in staff, although even so there's no accounting for how dim-witted some people can be! Also, many of these check-in "mistakes" have happened with low-cost, no-frills or charter airlines, some of which are quite small and which probably don't offer such comprehensive training (or as much ongoing training) as the larger, full-service carriers.