FlyerTalk Forums - View Single Post - Email: Progress update on our recent systems conversion
Old Apr 25, 2012 | 7:11 am
  #46  
PHLGovFlyer
30 Countries Visited
2M
100 Nights
20 Years on Site
 
Join Date: Feb 2005
Location: PHL
Programs: AA EXP MM, HHonors Lifetime Diamond, Marriott Lifetime Ti, UA Silver
Posts: 5,215
Originally Posted by kmfdm91
It will take a FEW MONTHS for them to add the ability to add upgrades within 24 hours of departure. I don't know if this is a joke or what, but this is and will be the problem with COdbaUA.

How many items need to be fixed? Major Items.

If it will take a team of developers several months to add a capability that was inherent in the PMUA system, then there is a major issue.

They will probably NEVER (until whatever system upgrade the CO apologists say is coming in a few years time) fix:
Instant Ticketing
Instant Refunds
Companion Upgrades (to be processed the way they still promise they do, but don't actually abide by their own policies)
ToD Issues
Upgrade Instrument Return (upon NOT clearing)
<<insert other issues here>>

I have absolutely no faith in their IT staff and their business-making decisions if they chose SHARES, yet need several months to fix a simple issue that should never have existed in the first place.
Originally Posted by 1kprem
Taking months to "fix" the upgrade process?
Didn't PMCO have an upgrade process already in place in SHARES?
The idea that the upgrade process should take months to fix is absurd.

I'm currently working on a large project that is very software intensive. If one of our existing software modules needs to be fixed it typically takes one or two programmers a few days to a week to make even fairly substantial changes. Then there's a a similar period of testing and it's released.

The upgrade system already exists in Shares so we're not talking about re-inventing the wheel here. The upgrade system is simply not being given priority in the queue for updates and yes, the cynical person sees ToDs and has to wonder...
PHLGovFlyer is offline