Originally Posted by
Jimbo2552
What caught me off guard is them saying they have responded to most of their email queue... Im still waiting for a response requesting original itinerary mileage credit for a change they made due to a cancellation from almost over a month ago (plus other complaint)...
Most just means > 50%.
They also use other PR terms, like "vast majority" which means the same thing, and implies more. So they could be failing 30% of the time and still claim that the "vast majority" are fine.