I got the e-mail as well...

Happy to see they are acknowledging more things, but of course, sad to see many things, including the main item I took away from the e-mail - the quote from above.

It will take a FEW MONTHS for them to add the ability to add upgrades within 24 hours of departure. I don't know if this is a joke or what, but this is and will be the problem with COdbaUA.

How many items need to be fixed? Major Items.

If it will take a team of developers several months to add a capability that was inherent in the PMUA system, then there is a major issue.

They will probably NEVER (until whatever system upgrade the CO apologists say is coming in a few years time) fix:
Instant Ticketing
Instant Refunds
Companion Upgrades (to be processed the way they still promise they do, but don't actually abide by their own policies)
ToD Issues
Upgrade Instrument Return (upon NOT clearing)
<<insert other issues here>>

I have absolutely no faith in their IT staff and their business-making decisions if they chose SHARES, yet need several months to fix a simple issue that should never have existed in the first place.

Sad day, indeed - but reading this will make me move even more business away from CO, oh I mean UA...

-jeremy