Originally Posted by tealeaf99

Upgrades within 24 hours of departureWe understand the frustration that some of you have with being unable to request an upgrade within 24 hours of departure. Revising our systems to allow for this functionality is one of our top priority projects. It will take us several months to complete this important project, but we are committed to delivering on this for you.

Improving Complimentary Premier Upgrade processesWe have resolved many of the problems with our Complimentary Premier Upgrades system, and continue to refine our upgrade processes in order to be accurate and timely. If your flight is eligible for a Complimentary Premier Upgrade, be assured that we will automatically add you to the upgrade list. Once you have checked in for your flight, you can see where you are on the list by going to mobile.united.com or our mobile app.

As you view the upgrade list and the available seat map, please keep in mind that the number of open seats on the seat map is not an indication of how many seats are then for sale. In many cases, customers have confirmed reservations on a flight, but have not yet chosen their seat assignment.

Continuing to improve our upgrade procedures is a top priority. We understand that our members place a very high value on upgrades, and we do our best to accommodate as many people as possible, and in the proper order.