Originally Posted by
mstraveler
All of the auto responses are really annoying because no one really teaches them to use them only when they make [good - appropriate -meaningful] sense and when they are just a script. Or when to write a new more appropriate response. A completely good and decent idea that has been corrupted by complacency. IMHO ... of course
For example, if you phone the RC rewards line, and no one is available, you get "one of our ladies or gentlemen will be able to serve you shortly". And I have ranted elsewhere on this forum about the incorrect (and frequent) use of the term "gracious" in promotional collateral. RC hotels are often nice places, and I don't want to give the impression that the effort is not a good thing - but it is a bit jarring to hear, say, at the Ritz Carlton Pentagon City.
Wait - here is explanation:
http://corporate.ritzcarlton.com/en/...dstandards.htm
Note the motto.