ctuttle

I think the "my pleasure" was drilled into their heads so as not to say "no problem" which is what you frequently hear at the front desk at most hotels. It is almost as annoying as the pre-programmed "is that ok?" which follows anything that the hotel is out of that you reserved or purchase and they are trying to substitute with a lower valued product.

Example, "We are out of non-smoking king rooms. I put you in a double smoking room. Is that OK?" This is usually attempted by employee of opposite sex of the customer, and followed by flirtatious action to get you off to the less than desirable room before you can realize what they just did to you.