Originally Posted by
hhoope01
Note that your reservation may only say that your bed type is "requested" and not guaranteed. That doesn't matter, the guarantee is for a Gold/Plat to get the bed-type they requested.
Also note that the hotel in question does need to actually have that bed-type in their inventory (i.e. some RIs may not have any King beds but only Queens, therefore, you could invoke the guarantee only on not receiving a Queen in that case.)
I didn't know this either. So if we are gold or platinum we could invoke this even though the bed types were not guaranteed on the reservation? I requested a king, but my reservation showed up as not guaranteed.