FlyerTalk Forums - View Single Post - Rant: Decline in customer experience SFO-HKG
Old Apr 22, 2012, 5:59 pm
  #15  
sxc
FlyerTalk Evangelist
 
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Originally Posted by GE90-115B
But the 747 still got you to A to B, so I don't see how they're at fault. Mind you, the 777s got the new seats at just about the same period time as the 747s, I don't see how you could be better off if you switched to those.
I don't think this is a fair comment if the poster is really flying F/J once a month and experiences problems 25-50% of the time. If there are mechanical faults in the cabin, CX really needs to fix them. I think you would be pretty peeved if you got on a flight and your seat couldn't recline properly.
sxc is offline