FlyerTalk Forums - View Single Post - Long queues at T5 border control
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Old Apr 22, 2012, 4:47 pm
  #133  
Phinn
 
Join Date: Oct 2010
Location: LHR
Programs: BA Gold; Hilton Gold
Posts: 54
Originally Posted by BERbound
E-passport does not work for me on a passport issued about 2 years ago. After my latest failed attempt I asked if it was ever likely to work. She said no as I've got a very common surname, and it caused e-passport problems!

Make of that what you will!
Do you mean using a biometric passport to go through the automatic turnstiles? If so, I'm not sure where your member of staff got that info from - names have nothing to do with the process. More likely to be a dodgy chip or a poor photo issue.
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