FlyerTalk Forums - View Single Post - Disappointing customer service at a Residence Inn
Old Apr 21, 2012 | 9:16 pm
  #5  
rbphilip
 
Join Date: Sep 2011
Posts: 140
Originally Posted by Neil0110
Hello fellow FTers,

Just went through a very disappointing check-in experience at a Residence Inn.
My first thought was something like "I *always* have a disappointing check-in at Residence Inns". Years ago when I spent something like two weeks a month at a RI in the Dulles area I had frequent "oddities" with the place. To be fair, I had lots of normal check-ins too. But two stand out in my mind. This was back in the day when they gave you metal keys.

Arrive into Dulles mid-day, drive to the RI, check in and get my key. Move the car around to the right building, open the door of the room wide so I can get my luggage in, and a cat zooms out of the room into the hallway. Odd, says I, and look into the room that was clearly occupied by another guest. I went back to the desk and pointed out the error, got a new room and all was well. No idea what happened to the cat.

The second was more amusing. To me, anyway. After the cat incident I got into the habit of going to the room without luggage to make sure all was well before hauling stuff from the car to room. Another mid-afternoon check in several months later and I step into "my" room just as a woman steps buck-naked out of the bathroom. "Sorry", says I. I closed the door and scooted back to the check-in desk. By the time I got there the desk clerk was getting an earful from the woman and I had almost gotten my laughter under control. I put the key up on the counter and without a single word he changed me to another room, handed me a new key and no doubt sat down to concoct the appropriate story for his supervisor.

This is why I *always* flip the security bolt when I go into a hotel room
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