Join Date: May 2001
Location: Portland, OR, USA
Programs: UA 1K 3 Million/ex-many year GS, AA PLT/2 Mil, AS MVPG, HH Dia, Starwood Life Plat, Hertz PC
Posts: 1,401
Personally I have decided to write UA with specifics on flight and crew that did it whenever I hear this type of nonsense from either PMCO or PMUA crews. It isn't professional and the longer it continues the less likely the customers are to see consistent and unified service. There is one company now - customers and employees need to deal with that like grown ups.