Join Date: Apr 2011
Location: Treasure Coast, FL
Programs: DL Diamond, Marriott LT Plat, HH Diamond, Avis Preferred Plus, National Executive
Posts: 4,628
Those are great suggestions and what you should do in your own home if you don't have a basement or storm shelter.
Tornadoes can be very sudden and you may not have time to make it to the basement.
I'm really not sure what your beef is and it seems the front desk person did a great job of finding an answer they did not know initially.