FlyerTalk Forums - View Single Post - Customer Service Response Time

Apr 21, 2012 | 7:13 pm

#11

Doug 1029

Join Date: Apr 2004

Location: Central Virginia

Programs: UA 2MM

Posts: 1,231

I sent in a 1K voice email on 3/21, received an auto response on 3/22 and the issue was resolved positively on 4/8. CS waive a $150 change fee due to illness. Well worth the wait as far as I'm concerned.

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